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Service Management Lifecycle.
Principles of Service Management.
Key Concepts of Service Strategy.
Business Relationship Management.
Key Concepts of Service Design.
IT Service Continuity Management.
Information Security Management.
Key Principles & Models of Service Transition.
Service Asset and Configuration Management.
Release and Deployment Management.
Service Operations Processes.
Continual Service Improvement.
Transition, Planning, and Support.
Knowledge Management.