ITIL Foundation

Outline for this course

Service Management Lifecycle.

Principles of Service Management.

Key Concepts of Service Strategy.

Business Relationship Management.

Key Concepts of Service Design.

IT Service Continuity Management.

Information Security Management.

Key Principles & Models of Service Transition.

Service Asset and Configuration Management.

Release and Deployment Management.

Service Operations Processes.

Continual Service Improvement.

Transition, Planning, and Support.

Knowledge Management.